The Rover.com stance is ‘Not My Fault’ and your negative review be not be posted on their site. Your concern was that hacking of your account was going on. There are literally hundreds of websites warning of this scam. After this, they changed information on my profile as well without asking me so that it was false information, such as indicating that I was a smoker when I am not. Jazzy was rescued from a puppymill in Texas and moved to her foster home in Kentucky. Get insight on Rover.com / A Place for Rover real problems. Beware of Carla B. con artist. How does Rover.com hide negative reviews? Also, the Rover photo did not match the couple who picked up the dog that night. This website is the only way you will ever know my review. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. How do I know if the dog walker showed up? You weep and mourn for weeks, months and years because you wish you could have protected your baby from a company so negligent in so many areas. _________________________________________________________________________________________ If you go through a heartbreaking event like I have with finding Jazzy dead on the interstate median you will have to do weeks worth of work like I have done with this website and video and then loads more work to try to share your review to the millions of pet owners and maybe save some little animal’s lives. I did offer to come meet them at a different location and have the dog stay in my car briefly. Please consider adding these day versus night categories to your sitter rates. I learned on my own that I could not hold *** back, and I certainly didn’t want to unintentionally choke him as the leash tightened with his bolting. Sent: Mon, Mar 6, 2017 10:25 am How can I leave a review for unreliable dog sitter? My name is Heather and the dog you see in the photos is my little hairless rescue Jazzy. SAVE A PET’S LIFE. Everyone seems to have a 5-star review. You only have to read here from sitters who have received them. If you would like to engage in a discussion, please instead post a comment under the question or an answer that you would like to discuss. Finally, let me just say that I love dogs and I love helping people out in this way. Rover did not review my case before siding with the customer. I received a message from the sitter that my dog had escaped from her harness and was on the run. I left Jazzy in the care of the Rover.com sitter and her heart was beating. There were no surprises on my part. It has been... You guys need to do a google search on reshipping scams. I worked hard for a mere $25, and I do expect to receive the $25 payment for my services—a very small amount--for eleven hours of care that this dog had--not even including the texting, phone conversations, and emails before and after with these customers. I still do not know how rover synced my phone to my laptop and their computer system. PLEASE SHARE! Rover got involved with this issue but did not find hacking. As happens with a lot of people coming through ~~~~, they just want to get their dog situated fast. Thus your pet could possibly be in grave danger and Rover.com pockets your money. I also saved all my texts with these customers and would be happy to forward those to you to show you that the customers had other unknown people pick up their dog early in order to avoid an incoming winter storm. Please note – This site is not a general review site for Rover.com, PetVacay, or any of their other subsidiaries. I did not take his chew toys away, believe me. The Rover.com policy is basically …. Yet at some point during my time with rover, they gained the capability of instantly texting me sent emails to and from customers (while emailing to my personal email and rover email accounts my same texts to and from customers) without asking for permission to somehow always sync my phone and laptop devices with triplicate messages, which would not have been my preference. When I called rover to inquire about this, rover told me that I needed a longer personal profile description in order for rover to unblock me.  They may refund the cost of your pets stay and all or some of your cremation fee, but that is at Rover.com’s discretion. Best wishes to you and ***. Rover also changed my photos and their placement on my profile without notifying or asking my permission. reviews. I’ve never had that kind of website experience with any customer before. All the information described in this video is solely an interpretation of my personal experience and not for you to be swayed by my personal opinion…. Rover never informed me that a refund would be given to the client. Were you expecting me to walk him somewhere else? Wow. All rights reserved. Hello again.This has been a troublesome case. There are definitely negative reviews. I even sent you a picture of him with a frog “toy” of ours that he chewed part of the legs off. Recently, when I subsequently tried to contact a neighbor, who is a client, rover had already messaged her—without my permission—that I'm no longer offering services. And when you say you had to “[relay] all the information” to ^^^^ because I wasn’t around, what exactly was “all” your information that you relayed to ^^^^? “My Dog is Dead”  Date:  May 24, 2017 MY DOG WAS DEAD 19 MINUTES AFTER I DROPPED HER OFF. For example, Rover did not wait before taking action or explaining things, and they even changed my email subject headings of our conversations. You chose the latter because you were wanting to go skiing for the day but also not wanting to arrive at the house before 9:30 AM. unethical tampering of communications/information. As a highly rated dog sitter/walker I did not always find rover customer service to be fair, responsible, practical, far-seeing, ethical, forthcoming/transparent, or good at listening. They will not help you search for your pet. It’s interesting that the customers claimed their Rover account was being hacked and wrote me they would not be using the Rover emails anymore as a means of our communicating. DISCLAIMER: The information made available on this forum is provided by third parties and not by Rover.com. If these customers had told me their dog was not house-trained and chewed household items, I would not have taken this dog. Let me assure you your two toys were available for his chewing the entire time. What happens to you when your pet dies while in the care of a Rover.com sitter? Most alarming was that during a conversation with my last rover client via texting when I mentioned the process of leaving rover, ALL my phone texts (thousands)—not just rover's correspondence on my phone but personal, important records—instantly vanished!! This dog suffered no harm while under my care. March28, 2020. Why did Rover.com hide your review and other reviews? I then turned to rover.com and messaged 3 caretakers. One dog trainer online at iheartdogs.com actually encourages that huskies start leash training at eight weeks old. ______________________________________________________________________________ Thank you for sharing! And yet you were properly informed via email and on my rover profile about there not being a fenced yard. Share RoversDirtySecret.com and share Jazzy’s Rover.com video. Thank you, though, for reminding me about needing to be much more careful about what people I choose to work with and welcome into a private home. Realistically, that doesn't always happen based on emergencies or other situations such as people wanting a quick drop off. Bonita-Ads - Job scam and customer mail fraud scam. When anything goes wrong, the response is….. Not my fault. I’m having a horrific time right now as my life has forever changed because of Rover.com. Feel free to leave a comment. 5) Also, you were the ones indicating to me that you wanted to pick up *** early so you could get a head start in driving home for your long trip in order to avoid a winter storm coming in. Please inform these customers that I would not consider future contact with them, either. Sitters will be blocked from using aspects of the website and blocked from receiving customer requests without rover informing them of the reasons. I pray other pet owners will see this information so the next time they book with Rover.com they will know they may not see all the reviews and if your pet dies while in the care of Rover they return your baby with no heartbeat or let you go terrified and frantically searching alone for your pet that you may never find. You feel like you’re dying inside. You do not see individual ratings. Long story short, I contacted the woman that at least one of her dogs are obviously ill and I contacted Rover who basically said "not our problem" while our vet bills pile in. She came back with a severe cough that spread to all of our other pets. I found Jazzy’s little hairless 10 pound wounded body dead on Interstate 75 southbound on the inside median between Wadegreen Rd and Chastain Rd exit, Georgia. asked 2018-09-16 00:50:46 -0500. I can now have some form of closure. I challenge Rover's hasty decision that involved no investigation or discussion with me before a refund was quickly given to the customer. 7) You state that the “whole experience was bizarre.” What I myself found bizarre were strange emails sent to me from your account that you said you didn’t send. I was doing you a favor by letting you come at a later time of your choosing. ______________________________________________________________________________ And how were you not aware that you/he were coming to a new neighborhood? I dropped Jazzy off for a 1 night stay with the Rover.com sitter a couple days later and within 6.5 hours she was gone. If you do not see my review you will hire the same Rover.com sitter that allowed Jazzy to die. Everyone seems to have a 5-star review? In fact, we played tug with his rope toy over and over. This service was truly a life saver! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rover.com / A Place for Rover. Not disclosing the truth to you so you make the proper decision for your pet. The fact that the customers "*****" supplied an erroneous phone number to Rover is worrisome. I kept telling her I am so so sorry! Two kind strangers notified me on Facebook around 8 AM the following morning stating they thought they saw a little dog on I-75 S.   I rushed to the location. This site is for those who have been locked out or blocked and want to share with others what Rover.com attempts to hide. I had to find her with no help from Rover and she did not have a heartbeat. The transaction is removed. The last 2 times I've booked through this site, that did not happen? Reviews are left by owners who have used the sitter in the past and typically reflect their honest feelings about the sitter and the care provided for their pets. It would therefore probably be best for me to take photos of my phone screen with the texts, upload them to my laptop, and then email them to Rover if Rover needs the times on the texts along with the customer's phone number showing at the top of the phone screen with the messages sent and received. No paid reviews. All the reviews appear to be 5 stars. My Dog Dead 19 Minutes Rover.com Review Pet Sitter. I have had the worst experience with one of Rover's sitters, Carla B. If Rover.com has allowed you access to voice your opinion on their site, please do so there. You now have a precious pet with no heart beat. My full story is listed below in the blog and the video. That extra work time for a sitter never gets noted/recorded or reimbursed. Hello again, Customer Support. Rover.com does not inspect their sitter’s homes or businesses. They never communicated a need of another sitter. If your pet dies while in the care of a Rover.com sitter you are left with nothing.