Customer service, Poor delivery, Customer service from manager, I did not like, Do not order online. Website: Lids Website Lids Customer Service Hours. So when they tell me these things, there is NO WAY IN HELL I AM PUTTING REAL NAME, DATE OF BIRTH and FINANCIAL INFORMATION on ANY Internet site. Open 24 hours; Sun. When I received the hats in two separate boxes, they were a size too small for my head. They have done IT work for corporations and military and government and other places I do not ask them the details. For questions or inquiries about Mealthy products, website, or our app, contact support@mealthy.com or call us at 1-800-281-0146.. Wholesale Inquiries I asked for a refund several times but when called they denied it. Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! What can we help you with. I can be contacted via email at [protected]@ymail.com. Open 24 hours; Fri. Open 24 hours; Sat. This complaint was based on the customer service over the phone. Companies are selected automatically by the algorithm. Second, I requested a refund on the Guaranteed by Christmas shipping because I could not give my uncle his gift on Christmas. Hours: 24 hours, 7 days; best time to call: 10:45am. Hi there, i m looking for real supplier as well if you have any, can help me... Aramex - fake service times and unprofessional and liar staff even the management, Facebook - Debit card charge from facebook and I don’t even own a facebook account, NA Impact Limited - ac fridge compressor scrap uk rip off, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. After this, she explained that she had put in an order for the hat that I had already received (I ordered two; one was sent correctly). With Raptors recent win I wanted to get my order sooner as they had not been shipped by June 24th. Copyright © 2020 Consumers Unified LLC. Get buying tips about Online Shopping Websites delivered to your inbox. I did not create an account at... Their site is not secure! The worker fixing the store door helped us!!!! Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. When you receive the item, there is no return label, and if you have to make a return, you must contact the help center just to obtain a return label. The info on the back of the giftcard kept redirecting me to Lids so I thought I could try asking them for assistance cause maybe Lids bought out Fanzz. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Lids. Lids wants to charge me $9.99 for shipping to return a hat. While she stood behind the counter. Tried to contact them but email address is not recognised. The next best way to talk to their customer support team, according to other Lids customers, is by telling GetHuman about your issue above and letting us find somebody to help you. I have never heard of a company that has both online and retail locations, and you can't return items in store. I decided to go in with him and help him in getting a hat Because it broke my heart to see the disappointment in his face. No portion of this site may be reproduced or duplicated without the express permission of Lids and Fanatics. While 888-564-4287 is Lids's best toll-free number, there are 3 total ways to get in touch with them. Lids is the leader and #1 destination for hats, gear, and everything that moves you. In other words, did you use a non-secure site (no https) thereby making your information non-secure, or did they (apparently) loose/sell/whatever your info? World Series MLB Merchandise Minor League Baseball Average Customer Rating. What a stinking con artist company at Christmas time sticks it to customer!!! In short, the two companies are not related. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Also, I am a combat veteran and was hoping to proudly display my rank atop my ball cap. I went on in the afternoon, and the chat line turned me away because there was no one to help. In total, Lids has 1 phone number. Or take a look at the Virgin Mobile Phone Number page. That way, if there is a glitch, I can get the US Postal Police and maybe the FBI on the fraudsters. I recently went to your Springfield Lids location to have my rank (a fouled anchor embossed with the letters USN) embroidered on a hat to support fundraising for the newly selected group of Chief Petty Officers. NOT FOR SURE! Once she finally understood, she said that the item I had received was out of stock and she could only offer me a refund. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Vodafone (UK) or Virgin Mobile. Now I have to send two orders back and will not be receiving the item I originally ordered. Now having being hung up on the first time and now having a representative antagonize me I ask yet again to speak to a manager. See reviews below to learn more or submit your own review. GetHuman builds free tools and shares information amongst customers of companies like Lids. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Lids.com. I ordered two hats, the ones that came were not the ones I wanted. Mookie Betts Derek Jeter Aaron Judge Ronald Acuna Jr. Cody Bellinger. The second call with a representative she tells me that it's my fault that the order has already been shipped even though when I spoke to the representative on June 30th she said it could be cancelled. Be the first one to find this review helpful. I am a huge fan of Lids and I have spent hundreds, if not thousands of dollars on hats, jerseys, and other Products. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Unsubscribe easily. I am almost convinced the representative was a robot because I explained the items that I had received versus the items I was should have received 4 times before claimed she was able to understand the situation. I have several letters of request one point telling me my email was not on file. A link has directed you to this review. No can do. Calling the Lids number above should go right to a real human being. I have friends in the high tech industry. vid: 18fb3610-16cf-11eb-87e2-d765c10a081d, LA Dodgers NLCS Championship, World Series Gear. To my disappointment, the product I received was terrible and looks like something made at a second hand store. She walked away from him leaving him with no choice but to walk out. Our content is intended to be used for general information purposes only. She claims I need to calm down. One of your Culver City Employees Lindsey A Harvey treated us very rude then turned around and posted this on her Instagram this should not be tolerated. No portion of this site may be reproduced or duplicated without the express permission of Lids and Fanatics. “I dont have a tracking number to track my order”, “Para verificar un estatus de una orden que no me a llegado!”, “Disrespectful bro customer service from Gabriel store number 5918 Las Vegas hung up on me twice and disrespectful in front of my”, “I'm trying to order some hats and I'm not able to use my lids cards to get that this come”, “I purchased a hat today and at tge time of purchase your website ensured me it would ship today. That’s an absurd amount for a package that weighs well under a pound. But it gets better... they did charge me $9.99 twice for shipping despite me sending the two hats in one box. I AM NOT SAYING THESE PEOPLE ARE CROOKS OR FRAUDS. The next best way to talk to their customer support team, according to other Lids customers, is by telling GetHuman about your issue above and letting us find somebody to help you. This company is not yet accredited. This employee ignored me while speaking on the phone the whole time, then refused to help me when I asked for her help directly at her. I ordered 2 separate autographed NHL shirts for Christmas for my 2 grandsons. DO NOT PUT YOUR PERSONAL INFORMATION ON THE INTERNET! I could understand if I was trying to get a refund but all I want to do is exchange the cap. I am now left with an order being delivered which I have already purchased alone with additional shipping fees being charged. She said that once it came in the mail, I would have to return that one as well so I wouldn't be charged for it; and when I asked her to just cancel that order, she said she couldn't. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-564-4287) which we show above. No portion of this site may be reproduced or duplicated without the express permission of Lids and Fanatics. We shopped at Lids at the Square1 Mall In Saugus MA. I have no idea who he is but it doesn't look so well having someone like him to represent your company.